aq88 Frequently Asked Questions

aq88 requires a valid government-issued photo ID for KYC verification — acceptable documents include your National ID card (NID), passport, or birth certificate.

You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and, in some cases, proof of your payment method (a screenshot of your bKash or Nagad registered number). KYC must be completed before your first withdrawal can be processed.

You can reset your aq88 password by clicking "Forgot Password" on the login page and entering your registered mobile number or email address.

A password reset link or OTP will be sent to your registered contact. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact our support team at [email protected] with your account username and KYC documents to verify ownership.

No — aq88 strictly permits only one account per player, per household, and per device.

Duplicate accounts are a violation of our Terms & Conditions. If multiple accounts are detected linked to the same individual, all accounts may be suspended, bonuses forfeited, and winnings withheld pending investigation. If you believe your account has been blocked in error, contact [email protected] for a review.

To permanently close your aq88 account, contact our support team at [email protected] with the subject line "Account Closure Request" and provide your registered username and reason for closure.

Any remaining balance will be returned to your bKash, Nagad, or Rocket account within 5 business days after identity verification. If you are closing your account due to concerns about problem gambling, we recommend requesting self-exclusion through our Responsible Gaming page instead, as this provides stronger protections.

bKash deposits on aq88 are credited to your account instantly — in most cases within 30 seconds of completing the bKash payment.

If your deposit has not appeared after 5 minutes, check that the transaction was successful in your bKash app transaction history. If the funds left your bKash wallet but have not reached your aq88 balance, contact [email protected] with your bKash transaction ID and the amount in ৳ BDT for manual reconciliation.

The minimum deposit on aq88 is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay.

There is no maximum deposit limit enforced at the platform level, though individual payment providers such as bKash and Nagad may impose their own daily transaction limits. For larger deposits via Dutch-Bangla Bank, BRAC Bank, or Islami Bank direct transfer, contact our support team for guidance on the bank transfer process.

The minimum withdrawal amount on aq88 is ৳500 BDT, regardless of which payment method you use for the withdrawal.

Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent back to your Nagad wallet. This anti-money-laundering policy helps protect all players. Processing time is typically 1–3 business hours once KYC verification is complete.

aq88 does not charge any platform-side fees on deposits or withdrawals — what you deposit arrives in full, and what you withdraw is sent in full.

However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their standard cash-out or transfer charges on their end, in line with their published fee schedules. aq88 has no control over third-party provider fees. Bank transfer withdrawals via Dutch-Bangla Bank or City Bank are also fee-free on aq88's side.

Most aq88 withdrawals are processed within 1–3 business hours, but delays can occur if your KYC verification is incomplete or if your withdrawal triggers a routine security review.

Common reasons for delays include: pending identity document submission, a first-time withdrawal from a new payment method, unusually large withdrawal amounts, or a public holiday in Bangladesh affecting bank processing times. If your withdrawal has been pending for more than 24 hours, contact [email protected] with your withdrawal reference number.

aq88 offers cricket betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test series, and international Bangladesh Tigers matches across a wide range of markets.

Available bet types include match winner, top batsman, top bowler, total runs over/under, method of dismissal, innings runs, live in-play betting, and multi-leg accumulator bets. Odds are updated in real time during live matches. Minimum bet per market is ৳50 BDT.

All slot games on aq88 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin.

Return to Player (RTP) percentages vary by game and provider — most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. Individual game RTPs are displayed in each game's information panel before you play. aq88 does not modify the RTP settings of any game provided by its studio partners.

Yes — aq88 is fully optimised for mobile play on both Android and iOS devices, with no dedicated app download required.

Simply visit the aq88 website from your smartphone browser (Chrome, Firefox, or Safari all work well) and the interface automatically adapts to your screen size. All games — including live casino tables by Evolution Gaming and Ezugi, Pragmatic Play slots, and cricket betting markets — are accessible on mobile with full touch-screen support.

aq88 live casino features real-time table games streamed from professional studios, including live Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game-show-style titles.

Live tables are powered by Evolution Gaming and Ezugi — two of the most respected live casino providers in Asia. Bangladesh players particularly enjoy the Hindi and English-speaking dealers available on dedicated Andar Bahar and Teen Patti tables. Live casino sessions can be played from ৳100 BDT per hand.

If a cricket match on aq88 is officially abandoned, cancelled, or reduced significantly by weather (such as a Duckworth-Lewis revised match in T20), all pre-match bets are voided and stakes are returned in full to your aq88 balance.

In-play bets placed after the match started may be settled differently depending on whether the specific market had already been determined before abandonment. Full details of abandonment rules for each bet type are outlined in the aq88 Sports Betting Terms. Settlement typically occurs within 24 hours of the official match result being declared.

aq88 offers new players in Bangladesh a welcome bonus on their first qualifying deposit — the offer is matched as a percentage of your deposit, credited as bonus funds to your account.

The welcome bonus is available to all players who complete registration and KYC verification, make a qualifying minimum deposit (typically ৳500 BDT or more), and opt in to the promotion during the deposit process. Full welcome bonus terms — including the exact match percentage, maximum bonus amount in ৳ BDT, eligible games, and wagering requirements — are displayed on the promotions page. Bonus amounts change periodically, especially around BPL season and Eid.

Wagering requirements on aq88 specify how many times you must bet the bonus amount before the resulting winnings can be withdrawn as real cash.

For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Different game types contribute differently to wagering — slots typically contribute 100%, while live casino and sports betting may contribute at a lower rate (e.g., 10–20%). Always check the specific terms attached to each promotion before claiming.

Yes — in addition to the welcome bonus, aq88 regularly runs free spins promotions on selected Pragmatic Play and Spribe slot titles for both new and existing players.

Reload bonuses are offered to active players making subsequent deposits, particularly during major cricket tournaments like the BPL, IPL, and T20 World Cup. aq88 also runs a loyalty programme that rewards consistent play with points redeemable for bonus funds. Check the promotions section of your account dashboard for the latest active offers in ৳ BDT.

Bonuses on aq88 can be cancelled or forfeited if specific bonus terms are breached — the most common reasons are attempting to withdraw before meeting the wagering requirement, or making a withdrawal from the main account balance while a bonus is still active.

Other reasons include: using a VPN or proxy to access the platform, attempting to claim a new-player bonus on a returning account, or being identified as operating a duplicate account. If you believe your bonus was cancelled in error, contact [email protected] and our team will investigate within 24 hours.

aq88 is a safe and reliable online gaming platform that uses SSL encryption to protect all player data and financial transactions.

Player funds are held in segregated accounts, meaning your deposited balance is never mixed with aq88's operational funds. All games on the platform are supplied by certified third-party providers who use independently audited RNG systems. aq88 is committed to fair play and operates transparent terms and conditions for all players in Bangladesh.

aq88 provides a comprehensive suite of responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, short-term time-outs, and permanent self-exclusion.

All tools are accessible directly from your account settings under the Responsible Gaming section. Deposit and loss limit reductions take effect immediately; increases carry a mandatory 7-day cooling-off period to prevent impulsive decisions. For a full overview of all available tools, visit our dedicated Responsible Gaming page.

The minimum age to register and play on aq88 is 18 years old — this is a strict requirement that applies to all players in Bangladesh without exception.

Age verification is conducted as part of the KYC process before any withdrawal is approved. If our team has reason to believe an account holder may be under 18, the account will be suspended immediately pending identity verification. aq88 takes its commitment to protecting minors very seriously and encourages all adults in Bangladesh to keep their account credentials private and secure.

If you feel that gambling is negatively affecting your life, you can request self-exclusion from aq88 by contacting [email protected] with the subject line "Self-Exclusion Request" — your account will be blocked within 24 hours.

Self-exclusion can be set for a minimum of 6 months, 1 year, 5 years, or permanently. During the exclusion period, aq88 will also suppress all marketing communications to you. Any remaining balance will be returned to your registered payment method. We strongly encourage anyone struggling with gambling habits to reach out — our support team will handle your request with complete confidentiality and respect.

aq88 protects all personal and financial data using industry-standard SSL (Secure Socket Layer) encryption on every page of the platform, ensuring that your information is never transmitted in plain text.

Sensitive data such as your National ID, payment method details, and account credentials are stored in encrypted format and are never shared with third parties except as required for payment processing and KYC compliance. We recommend enabling two-factor authentication (2FA) on your account for an additional layer of security. Full details of our data practices are covered in our Privacy Policy.