aq88 Privacy Policy

Data We Collect

aq88 collects personal data that is necessary to operate the platform, verify player identity, process financial transactions, and comply with our legal obligations. We collect data through several channels: directly from you when you register or contact us, automatically when you browse or use the platform, and occasionally from third-party sources such as payment providers or identity verification services.

The categories of personal data we collect are described in the table below. We collect only the minimum data required for each stated purpose and do not collect sensitive categories of personal information beyond what is strictly necessary for identity verification and responsible gaming obligations.

How We Use Your Data

aq88 processes your personal data for specific, legitimate purposes. We do not use your data for purposes incompatible with those for which it was originally collected. The primary purposes for which aq88 processes personal data are set out below, along with the legal basis that justifies each processing activity.

• Account Creation and Management: We use your identity and contact data to create and maintain your aq88 player account, authenticate your identity at login, and manage account settings and preferences. This processing is necessary to perform the contract between you and aq88.
• Payment Processing: We use your financial data — including bKash, Nagad, Rocket, Upay, and bank account details — to process deposits, withdrawals, and refunds in Bangladeshi Taka (৳). This processing is necessary to perform the contract and to comply with financial reporting obligations.
• Identity Verification (KYC): We use identity and contact data to verify that you meet the eligibility criteria for using the aq88 platform, including age verification (18+) and fraud prevention checks. This processing is necessary to comply with our legal obligations and to protect the legitimate interests of all platform users.
• Customer Support: We use your identity, contact, and communications data to respond to your queries, resolve disputes, and provide technical assistance. This processing is necessary to perform the contract and to pursue our legitimate interest in delivering quality customer service.
• Responsible Gaming: We use your usage and financial data to monitor gaming behaviour, apply responsible gaming tools (deposit limits, session timers, self-exclusion), and identify players who may be at risk of problem gambling. This processing is necessary to comply with our responsible gaming obligations and to protect player welfare.
• Fraud Prevention and Security: We use technical, usage, identity, and financial data to detect and prevent fraud, money laundering, account takeovers, and other prohibited activities. This processing is necessary to comply with legal obligations and to protect the legitimate interests of aq88 and its player community.
• Personalisation and Marketing: With your consent, we use your usage and marketing preference data to send you relevant promotional offers, bonus notifications, and platform updates by email or SMS. You may withdraw your consent at any time by updating your marketing preferences in account settings or by contacting [email protected].
• Platform Improvement: We use anonymised and aggregated usage and technical data to analyse platform performance, identify bugs, improve game offerings, and enhance the overall player experience. This data cannot be used to identify individual players.

Data Sharing & Disclosure

aq88 does not sell, rent, or trade your personal data to any third party. We share personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose. All third parties who receive data from aq88 are required to handle it securely and in accordance with applicable privacy standards.

• Payment Processors: We share financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process deposits and withdrawals in Bangladeshi Taka. These providers process data solely to facilitate your transactions and are bound by their own security and confidentiality obligations.
• Identity Verification Providers: We engage specialist third-party KYC and identity verification services to authenticate player identity and age. These providers receive only the minimum data required to complete the verification and are prohibited from using it for any other purpose.
• Game Software Providers: Live casino and slot game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical data (such as session tokens or player identifiers) necessary to deliver their games via the aq88 platform. No financial or sensitive personal data is shared with game providers beyond what is technically required.
• Fraud Prevention and Security Services: We may share technical and identity data with specialist fraud prevention and cybersecurity services to protect the platform and its players from illegal activity, account takeovers, and financial crime.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial regulators, or other competent authorities when required to do so by applicable law, court order, or regulatory instruction. aq88 will not disclose more information than is legally required in any such situation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the aq88 business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer before it takes effect and before their data becomes subject to a different privacy policy.

Cookies & Tracking

The aq88 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device by a website. Cookies allow aq88 to remember your preferences, maintain your logged-in session, and understand how players interact with the platform.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling functional cookies may limit the personalisation of your aq88 experience. Analytics and marketing cookies can be disabled without affecting platform functionality. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

Data Security

aq88 takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security posture is reviewed and updated regularly to address emerging threats.

• Transport Encryption: All data transmitted between your device and aq88 servers is encrypted using 256-bit SSL/TLS protocols, ensuring that data in transit cannot be intercepted by third parties.
• Data Storage: Personal and financial data stored on aq88 servers is encrypted at rest. Payment account numbers (bKash, Nagad, Rocket references) are stored in hashed or tokenised form and are never accessible in plain text by platform staff.
• Access Controls: Access to personal data within the aq88 organisation is strictly limited on a need-to-know basis. Staff with access to player data are bound by confidentiality obligations and undergo regular security awareness training.
• Intrusion Detection: aq88 operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity targeting platform infrastructure.
• Account Security: Players are encouraged to use strong, unique passwords for their aq88 accounts and to log out after each session, particularly when accessing the platform on shared or public devices.
• Incident Response: In the event of a data breach that is likely to result in a risk to player rights or freedoms, aq88 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

Data Retention

aq88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods applied to different categories of data are outlined below.

When the applicable retention period expires, aq88 will securely delete or anonymise the relevant personal data. Anonymised data — from which no individual can be identified — may be retained for longer periods for statistical analysis and platform improvement purposes. If you request deletion of your account before the expiry of a mandatory retention period, aq88 will restrict processing of the retained data to the minimum necessary for compliance purposes and will not use it for marketing or platform improvement.

Your Privacy Rights

aq88 respects your rights in relation to the personal data we hold about you. You may exercise any of the following rights at any time by contacting our support team at [email protected]. We will acknowledge your request within 3 business days and aim to fulfil it within 30 days, subject to identity verification and any applicable legal constraints.

• Right of Access: You have the right to request a copy of the personal data aq88 holds about you, together with information about how it is processed. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many data fields directly in your account settings without contacting support.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to our legal retention obligations described in Section 6.
• Right to Restrict Processing: You may request that aq88 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. You may withdraw marketing consent through your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing activities carried out prior to your withdrawal.

Policy Updates & Contact

aq88 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via email to their registered address or through a prominent notice on the aq88 platform, at least 7 days before the updated policy takes effect.

The effective date at the top of this policy indicates when the current version was last updated. Continued use of the aq88 platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material changes, you should cease using the platform and may request account closure by contacting our support team.

For all privacy-related enquiries, data access requests, or concerns about how aq88 handles your personal information, please contact us using the details below. Our support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6).

aq88 is committed to resolving all privacy enquiries promptly and fairly. If you are not satisfied with our response to a privacy complaint, you may seek further guidance from applicable data protection authorities or legal advisors in Bangladesh. We take all privacy concerns seriously and aim to address them to your satisfaction within the timeframes stated above.