Responsible Gaming at aq88

Our Commitment to Safe Play

aq88 is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. We understand that while the vast majority of our players enjoy gambling as a form of entertainment, a small number may develop patterns of play that become harmful. Our responsible gaming framework is designed to help every player stay in control — before, during, and after every session.

Responsible gaming at aq88 is not simply a policy on paper. It is a set of practical tools, clearly communicated guidelines, and trained support staff working together to ensure that playing on aq88 remains a positive and sustainable experience. We take our duty of care seriously, and we actively monitor player behaviour to identify and support those who may need assistance.

We firmly believe that gambling should never be seen as a way to make money, solve financial problems, or escape personal difficulties. At aq88, we encourage all players to set clear personal limits, play within their means, and treat every wager as the cost of entertainment — not as an investment or income source.

Age Restriction & Verification

aq88 operates a strict 18+ only policy across all games, betting markets, and platform features. We do not permit any individual under the age of 18 to register an account, place a wager, or access real-money gaming content. This policy is non-negotiable and applies to every player in Bangladesh and all other jurisdictions we serve.

During the account registration process, all players are required to confirm that they are aged 18 or above. aq88 additionally conducts Know Your Customer (KYC) age verification checks, requiring documentary evidence such as a National ID card, passport, or birth certificate. Players who cannot provide satisfactory age verification will not be permitted to deposit funds, claim bonuses, or withdraw winnings.

We also conduct random age verification checks on existing accounts. If a player's age cannot be confirmed to our satisfaction at any point, their account will be suspended pending resolution. We take this obligation extremely seriously — protecting minors from gambling harm is one of our highest priorities.

Deposit & Spending Limits

One of the most effective responsible gaming tools available on aq88 is the ability to set personalised deposit and spending limits. These limits allow you to define — in advance — the maximum amount of money you are willing to deposit or lose within a given time period. Setting limits is a proactive step that helps you maintain financial control and ensures that gambling remains an affordable form of entertainment.

All deposit and spending limits on aq88 are denominated in Bangladeshi Taka (৳). You can set limits via your account settings at any time. Limits take effect immediately when you choose to reduce them. If you choose to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this safeguard is in place to prevent impulsive decisions during a losing streak.

We encourage all aq88 players in Bangladesh to set meaningful limits from the moment they register. Think carefully about how much you can comfortably afford to spend on gaming each month — and set your deposit limit at or below that figure. Treat this as part of your personal budget, just like any other leisure activity. The ৳ limits you set are private and can only be viewed or changed by you through your own account.

Time-Out & Session Tools

Taking a break from gambling is a healthy and positive choice. aq88 provides a range of time-out and session management tools to help players step back whenever they feel they need to — whether that is after a stressful session, during a busy period in their personal life, or simply as a regular self-care practice.

• Reality Check Reminders: Set a reminder interval (e.g., every 30, 60, or 90 minutes) to receive an on-screen notification showing your current session duration and net spend. This helps you stay aware of how long you have been playing and how much you have wagered.
• Session Time Limits: Define a maximum session length in minutes or hours. Once your session time limit is reached, you will be automatically logged out and will not be able to log back in until a defined cooldown period has elapsed.
• Short-Term Time-Out (24 hours – 6 weeks): Request a temporary account suspension for a period of your choosing — from 24 hours to 6 weeks. During a time-out, you will not be able to log in, place bets, or receive promotional communications. Time-outs cannot be lifted early once activated.
• Cooling-Off Period: If you feel your gambling is escalating but you are not ready to self-exclude, a cooling-off period of 30, 60, or 90 days gives you an extended break while keeping your account intact for potential future use.
• Login Reminders: aq88 can send you a periodic reminder (daily or weekly) summarising your gaming activity — total sessions, total time spent, net wins/losses in ৳ BDT. These reminders promote self-awareness and informed decision-making.

All time-out requests are processed immediately by the aq88 system. Once a time-out is active, it cannot be reversed or shortened — this is intentional. The cooling-off period is designed to give you genuine space to reflect, not a nominal barrier that can be removed with a single click. If you activate a time-out and subsequently attempt to open a new account on the aq88 platform, that account will be closed and any deposits will be returned.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on aq88. When you self-exclude, your account is permanently suspended for your chosen exclusion period, all active sessions are terminated, and all pending promotional communications are cancelled. Self-exclusion is designed for players who recognise that their gambling has become harmful and who need a firm, irreversible barrier to stop playing.

aq88 offers the following self-exclusion periods. You may choose the period that best suits your circumstances. If you are unsure, we recommend starting with a longer period — it is always possible to review your situation when the exclusion expires, whereas a short period may not provide sufficient time for meaningful recovery.

• 6-Month Self-Exclusion: Your account is suspended for a minimum of 6 months. No logins, deposits, or bets are permitted. All marketing communications are suppressed for the full exclusion period.
• 1-Year Self-Exclusion: A full 12-month account suspension. Recommended for players who have identified a persistent pattern of problem gambling and need sustained time away from the platform.
• 3-Year Self-Exclusion: A long-term suspension for players who require extended separation from gambling environments to address harm and support recovery.
• Permanent Self-Exclusion: Irreversibly closes your aq88 account with no option for reactivation. Recommended for players who know with certainty that they do not wish to gamble again. Your account data will be retained only as required by applicable law and our data retention obligations.

To request self-exclusion, log in to your aq88 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Alternatively, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Your request will be processed within 24 hours (Bangladesh Standard Time, UTC+6). During that processing window, we strongly encourage you to remove the aq88 app from your devices and delete saved login credentials from your browser.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It rarely develops overnight — it typically begins as occasional recreational play and gradually shifts into patterns of behaviour that are difficult to control. Recognising the early warning signs is the most important step toward getting help.

The following self-assessment questions are based on widely recognised problem gambling screening tools. Answer them honestly, with your gambling behaviour over the past 12 months in mind. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our responsible gaming team or one of the support resources listed in Section 7.

Support & Resources

If you believe that gambling is negatively affecting your life, your finances, or your relationships, you do not have to face it alone. aq88 encourages all players experiencing difficulty to seek help — both through our own support channels and through independent organisations that specialise in gambling harm. All support enquiries are treated with complete confidentiality.

In addition to contacting aq88 directly, players in Bangladesh and internationally may find the following types of independent support organisations helpful. We recommend searching for gambling support helplines and counselling services available in Bangladesh, as well as international resources such as:

• National Problem Gambling Helplines: Many countries operate free, confidential helplines staffed by trained counsellors who can provide immediate telephone or chat-based support. Search for gambling support services available in Bangladesh for local resources.
• Gamblers Anonymous (GA): GA is a worldwide fellowship of men and women who share their experiences, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder. GA meetings are available in many cities and online.
• GamCare: An internationally recognised organisation providing information, advice, and free counselling for anyone affected by problem gambling, including family members and loved ones.
• BeGambleAware: A global resource providing practical advice on safer gambling, self-assessment tools, and signposting to local support services. Available online in multiple languages.
• Mental Health Professionals: If gambling has contributed to anxiety, depression, or financial crisis, speaking with a qualified mental health professional or counsellor can provide personalised support that goes beyond gambling-specific resources.

Remember: reaching out for help is the single most important step you can take. Whether you contact aq88 directly, speak to a trusted friend or family member, or reach out to an independent helpline, taking that first step puts you back in control. You are not alone, and recovery is entirely possible with the right support in place.

Player Protection Measures

Beyond the individual tools available to players, aq88 maintains a comprehensive set of platform-level player protection measures. These operate automatically in the background to safeguard every player on our platform — regardless of whether they have actively engaged with our responsible gaming settings.

• Behavioural Monitoring: aq88's internal systems continuously monitor player activity for patterns that may indicate problem gambling — such as sharp increases in deposit frequency, extended unbroken sessions, rapid escalation of stake sizes, or repeated chasing behaviour. When such patterns are detected, our responsible gaming team will proactively reach out to the player.
• Mandatory KYC Verification: Every player must complete identity and age verification before making a withdrawal. This process confirms that the account holder is who they claim to be, is aged 18 or above, and is not subject to any active self-exclusion or restriction orders.
• Bonus Restrictions for At-Risk Players: If our systems identify a player as potentially at risk, we will suspend all bonus and promotional offers to that account until the player has engaged with our responsible gaming support team. We do not use bonuses to incentivise continued play by vulnerable individuals.
• Affordability Checks: For players whose deposit volumes suggest potential financial strain, aq88 may request source-of-funds documentation to ensure that deposits are being made from sustainable, legitimate income sources.
• SSL Encryption and Account Security: All player data and transactions on the aq88 platform are protected by industry-standard SSL encryption. We recommend all players enable two-factor authentication on their accounts to prevent unauthorised access.
• Transparent Transaction History: Every player has full access to a detailed, downloadable history of all deposits, withdrawals, wagers, and session times in their account dashboard. We encourage players to review this regularly as part of healthy self-monitoring.
• No Credit Offered: aq88 does not offer credit facilities to any player under any circumstances. All gambling activity on the platform must be funded from the player's own deposited balance. We do not partner with credit providers for the purpose of funding gambling activity.

aq88 reviews and updates its responsible gaming policies on a regular basis, in line with evolving best practices and feedback from our player community in Bangladesh. We are committed to continuous improvement in this area and welcome feedback from players, advocacy groups, and regulators on how we can better protect our community.